Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure and personalised gambling experience. When you register an account, we may ask for your full name, date of birth, email address, residential address, telephone number and payment details. During identity verification processes required by gambling regulations, we may also collect copies of official identification documents such as a passport or driving licence.

In addition to information you give us directly, we automatically collect certain technical data whenever you visit our site. This includes your IP address, browser type and version, device operating system, pages visited, time spent on each page, and referral sources. We use this data to understand how our platform is used and to maintain its smooth operation.

Special Category Data

Where required for responsible gambling purposes or to meet legal obligations, we may process limited information related to your gambling activity and patterns. We only collect such data when strictly necessary and always in accordance with applicable laws.

How We Use Your Information

Your personal data is used for several legitimate purposes. Primarily, we process it to create and manage your account, process deposits and withdrawals, provide customer support, and deliver the gaming services you request. We also use the information to verify your identity, prevent fraud, meet anti-money laundering and counter-terrorism financing obligations, and ensure compliance with all relevant gambling regulations.

With your consent, we may send you promotional communications about bonuses, new games and special offers. You can withdraw this consent at any time by adjusting your account settings or contacting our support team. We also analyse usage data to improve our website, develop new features and maintain a safe gaming environment.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the platform. These include payment processors, identity verification agencies, hosting providers, analytics services and professional advisers who are bound by strict confidentiality obligations.

We may also disclose your information where we are legally required to do so, for example to comply with court orders, regulatory requests from gambling authorities, or to protect the rights, property and safety of Lucky Block Casino, our users and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and enhance your experience. Essential cookies are necessary for the website to function correctly, while analytical and marketing cookies help us understand visitor behaviour and measure the effectiveness of our campaigns.

You can manage your cookie preferences through the cookie banner that appears when you first visit the site or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of some features.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we work continuously to maintain robust safeguards against unauthorised access, accidental loss or disclosure.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Account information linked to gambling records is typically kept for a minimum of six years to comply with regulatory requirements, after which it is securely deleted or anonymised.

Your Rights

You have several rights regarding your personal data. These include the right to access a copy of the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your data in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided at the end of this policy. We will respond to your request within one month, though this may be extended in complex cases as permitted by law.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].